OurFAQS

Log into the Melon Business portal, visit “My Account” and the full history of your spending will be there for you to see.

We hope it never comes down to this. But at least you do not have to wait 24 months to do it. Subscription plans are monthly, so if you want to change, or even leave us, boohoo, you can do it all on the Melon Business portal.

You can reset your password yourself, use our online support or self-help and we will get you back to the portal as soon as possible.

If you have not used your Melon SIM card for three months, it will be cancelled. You will have to get a new SIM to get your Melon going again.

We will let you know before this happens, so you will not ever run out. But if it does happen, you can simply top up your account to help get you through the month.

This can all be done on the Portal under “Your Account.” You can also get a history of purchases, plans and more.

That is also easy to find. When you log onto the portal, you will find all your plans and their details.

You can change your plan any time you want to, build a new plan, or choose one by simply logging into the Melon Business Portal. Your new plan will activate on your next monthly payment date. This means you will not lose any of the Data, Voice, or Text purchases you have already made.

We are working on other ways for you to pay for Melon, but for now you will need a debit or credit card.

No problem. We can perform a simple SIM swap and you will get to keep your number. Business customers can swap their SIM through the portal. Melon Mobile customers can contact our support team for assistance.

This is something we are working on. Soon, you will be able to select a payment date that suits you.

Yes, you can stop your business subscription at any point. Any left-over Data, Voice or SMSs will be lost on your payment anniversary date.

These things happen. If someone leaves your business, our support team will help create a personal profile for them. You can also stop the subscription at any time.

The short answer is: 15. If you need more than that, one of our trusted support team members can help you.

Firstly, your account is safe on Melon. If you cannot find your phone, or it has been taken, it is best to cancel your SIM as soon as you can. Use our online support on the portal to do this. We will also send you a new SIM so you can get back to life as quickly as possible.

We do have international roaming. Click on "Add-ons" on your Melon Home Screen and then "Add Add-ons" and then search for the country you will be visiting and choose how much you want to spend.

No, no cost at all.

The Portal gives customers the power to onboard their entire team onto our network, offering full control over plans, flexibility with no contracts, and unlimited user onboarding—all designed to keep businesses running seamlessly

Email ops@melonbusiness.co.za with your request & provide Bank Confirmation Letter.

Everything can be handled directly within the Melon Business Portal. Customers simply need to log in, navigate to the “Manage” tab, and select “SIMs.” This brings them to their SIM management page, where all active SIMs linked to their account are visible. From there, they can click the three-dot menu in the top-right corner of the screen. A handy drop-down will appear with a range of quick actions—including SIM swaps, plan updates, and more. Simple, smart, and just a few clicks away.

Yes, simply click the “Manage” tab, select “SIMs,” and click the three-dot menu in the top-right corner. From there, you'll see Reassign. This function allows you to change a line user.

Once logged in, simply head over to the “Manage” tab, select “SIMs,” and click the three-dot menu in the top-right corner. From there, you'll see two options: “Activate” and “Reassign.” To activate a SIM, click on “Activate.” •If it’s an eSIM, a QR code will appear right in the portal—just scan it and you’re good to go. •If it’s a physical SIM, enter the ICCID (that’s the SIM number) into the provided field and pop the SIM into your device. That’s it! Activation made simple and seamless.

We would not want it any other way. You can keep your old number by simply porting it over to Melon in the App or our Business Portal. Or you can choose a new number from us and get rid of those annoying telemarketers who never stop calling.

You can order a SIM (or multiple SIMs) with a click of a button on the Melon Business portal. We will send it to within a day (depending on your location). Generally it takes 1-3 business days for them to reach you. If you cannot wait that long, you can download a Melon eSIM on any compatible device.

Melon Mobile were the first mobile network to introduce Uncapped Plans in South Africa. Basically, they give you Uncapped voice and SMS plus a prescribed amount of Data every month. Price ranges from Uncapped Voice + SMS with 10GB for R299 up to Uncapped Voice + SMS with R50GB for R599. Melon Business customers can choose these plans for any of their SIMs and change them at any time. There is a Fair Use Policy attached to these plans, so don’t go opening a call centre or anything…ok?

That is the beauty about Melon Business. There are no contracts and no set way of doing things. You can choose your own plan based on your usage. You can also change your plan monthly. If you need more data, take more data. Less minutes, we are fine with that. SIMple as that.

We like to think we are different from everyone else. Firstly, we are fully digital so everything happens on our App or Website. Secondly, we have really looked at the things you do not enjoy about mobile, like 24-month contracts, no control over your plan, frustrating call centres and so much more. We then built our offering to break those conventions.

Melon Business is a digital MVNO. A mobile virtual network operator. We have everything one of the big networks has. We just do not have the buildings and towers. We are virtual, truly digital, and we like it that way.