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Help Centre

We’re here to help every little Melon.

Ask the Melon

Help, I can't access my account.
I have not received my email verification pin or, the one I have is not working
How long does it take to activate my SIM?
My Self-RICA has failed, help!
My Melon plan is reflecting incorrectly, this is not the one I chose.
I’ve updated my personal details, but Melon hasn’t yet.
What’s going on, I can’t make calls and my data isn’t working?
Is the Network down?
I sign-up up for a Free Trial but it’s not activating.​
My Top Up failed

Ask the Melon

Help, I can't access my account.
I have not received my email verification pin or, the one I have is not working
How long does it take to activate my SIM?
My Self-RICA has failed, help!
My Melon plan is reflecting incorrectly, this is not the one I chose.
I’ve updated my personal details, but Melon hasn’t yet.
What’s going on, I can’t make calls and my data isn’t working?
Is the Network down?
I sign-up up for a Free Trial but it’s not activating.​
My Top Up failed

General FAQs about Melon

What is Melon?
What makes Melon stand out?
How do I get Melon?
Do I get my first two weeks free?
Where can I get my Melon SIM from?
I’ve done everything and still can’t make calls or use my data.

General FAQs about Melon

What is Melon?
What makes Melon stand out?
How do I get Melon?
Do I get my first two weeks free?
Where can I get my Melon SIM from?
I’ve done everything and still can’t make calls or use my data.

General Account Questions

How do I make a payment?
How do I change my Melon plan?
What Melon plan am I on?
Can I have more than one phone number on a single account?
How can I keep track of my balance, charges, payment date?
What happens if I use up all my data and minutes?
My Melon SIM was cancelled. What do I need to do to reactivate my phone?
What do I do if my phone is lost or stolen?
How do I cancel my Melon service?
How do I see what I have spent my money on?

General Account Questions

How do I make a payment?
How do I change my Melon plan?
What Melon plan am I on?
Can I have more than one phone number on a single account?
How can I keep track of my balance, charges, payment date?
What happens if I use up all my data and minutes?
My Melon SIM was cancelled. What do I need to do to reactivate my phone?
What do I do if my phone is lost or stolen?
How do I cancel my Melon service?
How do I see what I have spent my money on?

How It Works

Does it cost me to download and use the App?
Can I port my number?
How does the 14-Day Free Trial work?
How does Build My Own Plan work?
I’m tired, can you choose a plan for me?

How It Works

Does it cost me to download and use the App?
Can I port my number?
How does the 14-Day Free Trial work?
How does Build My Own Plan work?
I’m tired, can you choose a plan for me?

Packages

How do I get billed for the plan I choose?
Can I change my plan at any time?
Can I get the free trial more than once?
Do you have a Melon Cocktail recipe for me?

Packages

How do I get billed for the plan I choose?
Can I change my plan at any time?
Can I get the free trial more than once?
Do you have a Melon Cocktail recipe for me?

Deals

Does the Free Trial lock me into anything?
Can I change my Free Trial plan halfway through?
Can I get the free trial more than once?
Where else can I use a free trial?
Can I refer more than one friend?
Where are the Ts & Cs?

Deals

Does the Free Trial lock me into anything?
Can I change my Free Trial plan halfway through?
Can I get the free trial more than once?
Where else can I use a free trial?
Can I refer more than one friend?
Where are the Ts & Cs?

The Melon SIM

Will the Melon SIM fit into my phone?
How will you know where to deliver my new SIM?
Once I have my SIM, am I activated?
I’ve got my SIM and it’s not working.

The Melon SIM

Will the Melon SIM fit into my phone?
How will you know where to deliver my new SIM?
Once I have my SIM, am I activated?
I’ve got my SIM and it’s not working.