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We’ve got Melons
here to help you.

Sometimes things can get a little sticky. We’ve got some expert Melons who are there to help you as quickly as you need it.

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Data not working?

Here’s how to change your data settings. (And earn yourself a tech badge).

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If you have an iPhone

1
Tap on the settings App.
2
Choose 'Mobile Data'.
3
Choose 'Mobile Data Network'.
4
In all APN sections, type:
ws.melon.mvno
5
You can also search "APN" in Settings to find it'.

If you have an Android Phone

1
Open your phone settings
2
Select 'Network & Internet' or 'Mobile network'.
3
Select 'Advanced' > 'Access Point Names'.
4
Add a new APN (by selecting the three dot menu or plus sign) or select an existing APN to make changes.
5
Now, give the APN a name ("Melon" seems fitting) and under APN insert: ws.melon.mvno

Keep your number

We get it. You’re going places and you want to take your number with you. We can help you do that.

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To do this, you must be a prepaid user and have the SIM from your previous provider in a device that can receive texts.

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1

Select “Keep my number” on the Melon home screen under the “SIM” tab.​

2

Enter the number you want to keep and click confirm.

3

Insert your precious SIM into a device that receives texts. Wait for an SMS about the port and follow its instructions.

4

If accepted, your port should happen between 19H30 and 22H00 in the evening.

5

We'll let you know when to insert your Melon SIM and restart your device.

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