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We’ve got Melons
here to help you.

Sometimes things can get a little sticky. We’ve got some expert Melons who are there to help you as quickly as you need it.

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Data not working?

Here’s how to change your data settings. (And earn yourself a tech badge).

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If you have an iPhone

Tap on the settings App.
Choose 'Mobile Data'.
Choose 'Mobile Data Network'.
In all APN sections, type:
You can also search "APN" in Settings to find it'.

If you have an Android Phone

Open your phone settings
Select 'Network & Internet' or 'Mobile network'.
Select 'Advanced' > 'Access Point Names'.
Add a new APN (by selecting the three dot menu or plus sign) or select an existing APN to make changes.
Now, give the APN a name ("Melon" seems fitting) and under APN insert: ws.melon.mvno

Keep your number

We get it. You’re going places and you want to take your number with you. We can help you do that.

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To do this, you must be a prepaid user and have the SIM from your previous provider in a device that can receive texts.

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Select “Keep my number” on the Melon home screen under the “SIM” tab.​


Enter the number you want to keep and click confirm.


Insert your precious SIM into a device that receives texts. Wait for an SMS about the port and follow its instructions.


If accepted, your port should happen between 19H30 and 22H00 in the evening.


We'll let you know when to insert your Melon SIM and restart your device.

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